Electronic Case Filing (ECF)
ECF Help Desk
Contact the ECF Helpdesk Line at (866) 822-8305
Mon - Fri 8:30AM EST - 6:00PM EST
For questions about the Western District of Kentucky’s CM/ECF system, system errors, filing errors, or technical assistance regarding hardware and software issues, please call the Court's CM/ECF Help Desk for assistance. All other questions, please call the Clerk’s Office at (502) 625-3500 for assistance.
Contact the PACER Service Center
If you have any PACER-related questions, please visit the PACER website at: www.pacer.gov, contact the PACER Service Center at 1-800-676-6856 from 8:00 a.m. to 6:00 p.m., Central Standard Time or send an email to: pacer@psc.uscourts.gov
ECF Filing Frequently Asked Questions (FAQ)
Click here for Frequently Asked Questions (FAQ)
Portable Document Format (PDF) Information
What is Portable Document Format (aka PDF file format)?
Documents filed and stored in the CM/ECF (Electronic Case Filing) system are in the PDF document format. This file format (or file-type) is used to preserve the original layout of documents, such as case files. PDF allows each document to look exactly the same way on any computer at any time. CM/ECF treats PDF documents as originals by using PDF as an archival format, where no changes can be made to the original document once uploaded to the system.
How are PDF's created?
"CONVERTING" TO PDF - Word processing applications can "convert" their word processing files to PDF by using PDF "printing" or "converting" software such as the Adobe Acrobat Writer printer. The user "prints to PDF" and converts the document into a PDF file for use on the CM/ECF system. Best practices for converting to PDF include:
- Only use commonly-used True Type fonts such as Times New Roman, Arial, or Courier New. Using other fonts may result in your document looking different than the original. Use of other fonts can also increase the PDF file size.
- Avoid special characters, such as bullets, checkboxes and other symbols. These characters may not be viewed correctly on certain computers and can increase the PDF file size.
- If you use Word Perfect, do not use the built-in "Publish to PDF" tool. Instead, install a PDF printing option such as the Adobe Acrobat Writer. This will ensure that your documents are formatted correctly.
"SCANNING" TO PDF - When a document includes printouts from multiple sources or charts and/or graphs, it may be easiest to use a scanner to create the PDF file. Best practices for scanning to PDF include:
- Scan in black and white mode only. Do not scan in color or grayscale. This will result in drastically larger-sized files.
- Scan at 300 dpi (dots per square inch). This will ensure the best compromise between good document image quality and file size.
- Do not OCR (Optical Character Recognition) the scanned document. This may allow the document to have searchable text, but it will result in very large file sizes.
How do I make sure that my PDF's will work with CM/ECF (the electronic filing system)?
By following these suggestions, you can ensure that your document will be compatible with the CM/ECF system:
- There is a 35MB file size limit in CM/ECF. If your PDF file exceeds this limit, then it may need to be split into multiple files.
- Use simple fonts to avoid issues. Times New Roman, Times Roman, Universal, Calibri, and Courier are all good choices. Other fonts may be incompatible with CM/ECF.
- All PDF pages must be 8 and 1/2 inches in size exactly. Other file sizes may be incompatible with CM/ECF.
- Follow the guidelines for scanning or converting your documents into PDF correctly.
- Once the PDF is created, do not add or modify it in any way. Such modifications may be incompatible with CM/ECF.
On the first Saturday of every month, CM/ECF will be unavailable due to regular system maintenance between 6:00 A.M. - 8:00 A.M. Eastern Time.
After Hours Filing Guidance https://www.kywd.uscourts.gov/after-hours-filing